Customer service

Contact us

Have a question or need help? You’ve come to the right place.

Benefits through your employer

If your employer offers insurance or a retirement plan from Securian Financial or its affiliated insurance companies, Securian Life Insurance Company and Minnesota Life Insurance Company, you may also contact your employer’s benefits department with questions.


Insurance

  • Life insurance
  • AD&D insurance
  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity insurance

Toll-free

1-800-843-8358

7 a.m. – 6 p.m. CT, Monday-Friday

Email group insurance customer service


Retirement plans

  • 401(k) accounts
  • 403(b) accounts
  • Pension/defined benefit plans

Toll-free

1-800-233-2881

7 a.m. – 7 p.m. CT, Monday-Friday

Email retirement plans customer service


U of M retirement plans

  • 401(a) plan
  • 403(b) plan
  • 457 plan

Toll-free

1-800-421-3334

8 a.m. – 4:30 p.m. CT, Monday-Friday

Email U of M retirement plans customer service


Solutions from an advisor

You may also reach out directly to your financial advisor with questions or if you need help with a policy, contract or account from Securian Financial or its affiliated insurance companies, Securian Life Insurance Company and Minnesota Life Insurance Company.


Individual life insurance          

Toll-free

1-800-643-5728

8 a.m. - 5 p.m. CT, Monday-Friday

Email individual life customer service


Annuities          

Toll-free

1-800-362-3141

7:30 a.m. - 4:30 p.m. CT, Monday-Friday

Email annuities customer service


Trust services          

Toll-free

1-800-818-7988

8 a.m. – 4:45 p.m. CT, Monday-Friday

Email trust services customer service


Solutions from your financial institution

You may also reach out directly to your bank, credit union or finance company for help or questions.


Credit protection

  • Debt protection
  • Credit insurance

Toll-free

1-800-452-4521

7 a.m. - 4:30 p.m. CT, Monday-Friday

Email credit protection customer service


Insurance

  • Life insurance
  • Mortgage life insurance
  • Mortgage disability insurance
  • AD&D insurance
  • Accident insurance
  • Critical illness insurance

Toll-free

1-800-377-2775

7 a.m. - 5:30 p.m. CT, Monday-Friday

Email institutional insurance products customer service


Claims

Contact us to report a claim or to inquire about an existing claim.


Claims Department

PO Box 64114
St. Paul, MN 55164-0114

Toll-free

1-800-328-9442

Fax

1-651-665-7979

Email claims department


General questions

If you aren’t sure which product or service you have or have a question not related to a product or service.


General inquiries

400 Robert St. N.
St. Paul, MN 55101

View map and directions

Toll-free

1-855-651-3500

TTY

711

7 a.m. – 6 p.m. CT, Monday-Friday