A history of caring for our policyholders
For more than 135 years, Securian Financial and its affiliates have been entrusted with protecting families, businesses and loved ones — and we take this trust seriously.
Together with financial professionals like you, we’ve stood behind our clients, giving them the respect and dedication they deserve.
Our way of treating policyholders has resulted in excellent client loyalty. This has helped us become a financially strong and stable company clients rely on.
Keeping our promises
Every policyholder is important to us, and we provide caring and compassionate service to our customers during the most difficult of times.
In 2019, we paid more than $334 million of individual life insurance benefits to 2,429 families. It didn’t matter if…
- A claim was $91 or over $8 million
- The coverage had been in place for 5 weeks or 102 years
- The individual was 3 years or 103 years old
Individual Life Claims Department, December 31, 2019.
A lifetime of upgrades
We believe our current life insurance policyholders deserve the same opportunities and product enhancements as new clients.
We have a long history of providing upgrades to our existing clients. Since 2006, we’ve provided over 50 product enhancements to existing life insurance policyholders including.
- Addition of new indexed account options
- Dollar cost averaging
- Ability to switch between variable and fixed loans
- Addition of a cap to variable loan charges
- Systematic distributions
We will continue to offer new agreements and policy features to existing clients whenever possible.
An exchange program unlike any other
We understand people’s lives and outlooks change, and our life insurance exchange program allows their policies to change as well.
For decades, we have allowed our clients to exchange their current policies for a new life insurance product without the hassle of surrendering their current policies and losing the benefits they had accrued.
To make this policy transition easy, we created fast and simple life insurance exchange programs — no underwriting, no exchange fee, and no policy issue or surrender charges.
From term to permanent
As time passes, policyholder needs change. Policies can change, too. Clients purchase term life insurance as affordable, short-term protection, but we ensure that term life policyholders will have the opportunity to transition into a permanent policy when the time arises.
We allow our term policyholders to convert into most of our available permanent life insurance products.1 This provides our clients the ability to find the product that fits their needs.