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Payment protection claims support

Built on strength. Delivered with care.

Life’s disruptions don’t wait for convenient timing. When your customers face life’s unexpected moments, they need more than a claims process—they need a trusted partner. Our responsive approach delivers the compassion your customers deserve, while our decades of expertise and financial strength create the stability your organization demands.

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Learn more about how you can grow your business and help protect your customers and members.

Dependability and compassion with every claim

When your customers face life challenges, we’re not just processing claims. We’re protecting relationships and preserving trust in the coverage you provide. Every interaction is designed around what matters most: getting your customers the support they need, when they need it, with what they expect from you.

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Accuracy and speed for peace of mind

We process 97% of all claims within 7-10 calendar days* - not because we rush, but because we know exactly what to look for. Fast decisions backed by deep knowledge. Because your customers can't wait for peace of mind.

*Data as of 11/25/2025.

Devices

One platform. Every channel. Zero friction.

Whether your customers prefer digital experiences or personal guidance, we meet them where they are. From self-service portals to dedicated phone support, they get a seamless experience with consistent excellence.

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Personalized support when it matters most

Premium claims support for complex claims means you get hands-on guidance and strategic insights to help you deliver clarity, consistency and confidence when it matters most.

Robust capabilities you can count on

Our streamlined claims experience combines cutting-edge digital tools with hands-on expertise, transforming uncertainty into clarity and anxiety into confidence.

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Digital portals for you and your customers

The My Coverage claims and servicing portal makes filing a credit insurance or debt protection claim fast, easy and transparent. It’s intuitive and secure, allowing your customers or members to log in, file claims online, check claim status and receive real-time updates. It is in addition to our client portal, SecurianConnect, to create a cohesive digital claims experience for you and your customers.

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Data Direct Claims

With Data Direct Claims, we work with you to set up a data exchange of loan coverage details. By doing so, it reduces administrative requirements and shortens turnaround time on claims. Borrowers simply file a claim on the My Coverage portal, and we can verify loan coverage information because we have access to this data at the start of the claim.

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Simplified medical documentation

We have simplified the way we accept medical documentation to evaluate, process and resolve disability claims. Our customer-first processes help reduce out-of-pocket costs, improve turnaround time and enhance customer satisfaction by removing traditional barriers that cause friction in submitting disability claims. Customers or members no longer need costly and time-consuming attending physician statements. Instead, they simply upload existing medical records, such as doctor visit notes or discharge summaries of their current onset from MyChart or patient portals.

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Concierge Convos

Concierge Convos is our premium claims service with one-on-one support to navigate complex claims scenarios. This high-touch support model features in-depth product expertise and requirements, step-by-step walk-throughs of the claims processes, direct assistance with member file transfers and technology support. Think of us as an extension of your team as we ensure your staff is empowered and processes are efficient to deliver experiences your customers or members expect.

DOFU 12-2025

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