In complex times, it's good to keep things simple

Life is complicated. Dealing with a supplemental health claim shouldn’t be.

With all the stress that comes alongside a medical event or accident, the last thing someone wants to deal with is a complicated claims process. The industry has been historically known for slow turnaround times and inefficiencies in the entire claims process. But with customer expectations now shaped by positive online experiences with shopping, banking and more, customers expect ease and simplicity.

At Securian Financial, we understand those expectations and have worked hard to make sure we provide a simple, streamlined process for employees to submit claims and get their payouts. We’ve invested heavily in technology, data and analytics, customer measurement tools and more to ensure a positive customer experience.

Quick turnaround times

We provide superior service throughout each claim submission and are proud of our claims processing times, which, on average, are:

• Less than one day to payout health and wellness claims¹
• Less than one day to payout supplemental health claims¹

Maximum payments

We’re also committed to paying the most supplemental health claims to employees. We make it easy for employees to file claims for a maximized payout:

• We consider all product lines, claims and policies that may apply to a claim.
• We provide maximum payments based on initial documentation.
• We empower claimants to submit claims via online portal to add flexibility in uploading claim documents.

Our compassionate, easy and personalized experience drives utilization. Learn more about how we make it all come together for a smooth claims experience.