Compassion and understanding is key
Every individual and family we serve is important to us and we’re committed to providing caring and compassionate service during the most difficult and stressful of times - for both you and your members.
Members want claims approved and paid fast
In 20201 98% of eligible claims were paid in 10 business days or less
You want an easy and efficient process
There is nothing more important than helping your members and their families through a tough time. Our claims team is here to make it easy for you to do just that. With timely responses to inquiries and status updates, and access to our eServices claims management program, your members will appreciate the stress-free process.
Claims made even easier
The Securian Connector
A behind-the-scenes, real-time integration between the Temenos Infinity Collections module and our claims data. Each day there’s an automatic upload of all open Securian Financial claims status and payment information into the credit union’s collections system, eliminating the need to log into eServices separately. This is an innovative first for credit protection in the Temenos system.
Learn more about the Securian Connector
With our member-claims online portal, your members can initiate their own claim and receive the most up-to-the-minute status updates.
Visit the claims portal