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Credit unions

Customized programs for you and your members

Credit unions across the country, whether big or small all seem to agree, they value working with a company that can help them reach their strategic goals while also helping their members satisfy their financial needs. Maybe that’s why so many credit unions count on Securian Financial long term. Our adaptable, consultative approach means you get a protection program that's customized just for you and your members.

Ensuring an exceptional experience

That’s our priority, and it starts even before day one.

Listen

We start with a conversation to better understand your goals and issues.

Collaborate

Together we design a protection program that addresses your concerns, aimed at helping you reach your business goals and meeting your member’s needs.

Implement

Our knowledgeable, experienced team does the heavy lifting. We continually collaborate throughout the entire onboarding process to understand your processes and systems. And, with status updates, timely response and dedicated sales training, you get a smooth, efficient rollout.

Support

Collaboration doesn’t stop once rollout is complete. We continually work with you to address concerns, navigate regulation updates, process member claims and provide timely reporting.

Our focus is on you and how we can make your work easier.

We’re here for you


Existing policy questions
If you are a credit union member and have questions about your existing policy:

Contact our service team


Let us help protect your members
Start a conversation to learn more about the benefits a strategic relationship with us can provide you and your members.

Contact our sales team

Relationships matter

Icon of two people face to face

See how we collaborate and work together with credit unions to create strong relationships that last.

Watch the video

Exceptional experiences through collaboration

Credit unions value the way we stay engaged throughout the entire implementation process. A recent merger between our client and another credit union resulted in a stronger relationship. See what Kyle Craigen had to say about the experience.

The open channels of communication were critical to the success – It was one of the better vendor implementations and interactions I’ve had the pleasure of being part of in my career.

Kyle Craigen, CUDE

Risk and Performance Manager for Gesa Credit Union

A collaboration success story

Learn more about his experience in our case study.

Read the case study

Protection for you and your members

Our protection solutions safeguard your credit union, members and those they love most.

Debt protection

Shield

Tom has a loan with your credit union, he’s in an accident and can’t make his monthly payment. Debt protection can help.

View details

Credit insurance

Certificate with seal of approval

Maria has credit insurance on her loan, she’s confident her family won’t feel the financial burden if something were to happen to her.

Learn more

Vehicle protection

Car icon

Sarah's vehicle is totaled but she owes more than its worth, a vehicle protection product can help her get back to driving.

View details

Institutional risk management

Icon of a bank

Protect your institution from the financial risk that comes with lending.

Learn more

Compassion and understanding is key

Every individual and family we serve is important to us and we’re committed to providing caring and compassionate service during the most difficult and stressful of times - for both you and your members.

Members want claims approved and paid fast

In 20201 98% of eligible claims were paid in 10 business days or less

You want an easy and efficient process

There is nothing more important than helping your members and their families through a tough time. Our claims team is here to make it easy for you to do just that. With timely responses to inquiries and status updates, and access to our eServices claims management program, your members will appreciate the stress-free process.

Claims made even easier

The Securian Connector

A behind-the-scenes, real-time integration between the Temenos Infinity Collections module and our claims data. Each day there’s an automatic upload of all open Securian Financial claims status and payment information into the credit union’s collections system, eliminating the need to log into eServices separately. This is an innovative first for credit protection in the Temenos system.

Learn more about the Securian Connector

Member self-serve

With our member-claims online portal, your members can initiate their own claim and receive the most up-to-the-minute status updates.

Visit the claims portal

We’re committed to bringing added value to our credit union relationships

As long-time members of industry advisory boards and association, we stay on top of the issues so we can better support and keep you informed.

As NAFCU’s preferred partner for credit insurance and debt protection, we advocate and champion credit unions and your mission. We’re here to help you grow.

1. As of December 31, 2020. Source - FIG claim payment volume and service time tracking.

The testimonial provided by Securian Financial's client identified in this material was freely given without receiving any compensation.

DOFU 9-2021
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