e-Learning training modules
from Allied Solutions

Improved Job Performance
=
Increased Revenue

E-learning modules

Knowledge at your fingertips …
Allied Solutions’ Integrated Learning System — called Blueprint for Success — focuses on the core competencies of Product Knowledge, Motivation, Professional Communication, Borrower Focus, Presentation Skills and Leadership to help you develop and use productive cross-offering skills.

Our e-Learning modules offer you flexibility within your overall training program as they are self-paced and can be completed individually at your representatives’ desks.

Payment Protection
(Credit Insurance)
This training program helps you better inform members about Payment Protection. Program highlights include:

• Creating stronger ties with consumers
• Building belief in the product
• Cross-offering Payment Protection
• Making Payment Protection part of the loan process

Learning from Consumers
In "Learning from Consumers" your staff will explore three areas:

• Active listening
  Learning about consumers and their needs by listening to them.
• Using questions effectively
  Asking questions that get consumers to explain how you can help them.
• It's not what you say, but how you say it
  Exploring verbal and nonverbal cues and how they affect communication with consumers.

Investigating Consumer Needs

• Finding clues
• Using clues to ask questions
• The importance of using high-gain questions

Debt Protection

• Defining Debt Protection
• Eligibility requirements and exclusions
• How borrowers benefit from Debt Protection

Educating Consumers About Products

• Using service transitions
• Features and benefits
• Bridging statements
• Personalizing the offer

Future e-learning modules include:

• Responding to borrower concerns
• Ask for Action
• Ethics

» Contact us or call an Allied Solutions representative for more information about our e-learning modules.

» Return to top

(Authorware plug-in required)

Existing clients: To access training modules, use the "Log on" button above.