Ours is a service industry and Securian Financial Group is dedicated to fulfilling clients' needs responsibly and efficiently. We are committed to our tradition of service, and invest in customer service professionals who bring their ingenuity, hard work, integrity and dedication, each and every day.

As primary contacts for policyholders and agents, Customer Service associates are critical to the Company's success. Providing support for Securian's life, disability and/or pension products, Customer Service associates' efforts are largely responsible for the Company's high customer retention ratio, above the industry average.

Customer Service positions in all divisions require excellent interpersonal skills to communicate effectively with clients. Problem-solving and analytical skills are necessary to interpret and resolve policyholder and/or field agents' issues. Associates understand Securian's various products, plans, administrative procedures and government regulations to provide superior service. Customer Service associates demonstrate a sense of urgency, are detail-oriented and remain flexible in a constantly changing, fast-paced environment.

What to expect
Securian clients, policyholders and/or field agents rely on Customer Service associates to provide accurate, timely information. As primary contacts for agents and policyholders, Customer Service associates help administer various plans offered by the Company. Working in teams to assist with life, disability and/or pension product issues, they use the latest technology to ensure accuracy and prompt client service.

Career development
Securian's comprehensive training program, recognized industry-wide as the finest available, helps Customer Service associates understand the Company's products, procedures and policies. Securian offers industry-related educational programs to provide better understanding of life insurance and life company operations. There are also in-house leadership, communication and decision management courses to prepare associates for career advancement throughout the Company.

Exposure to the Company's five divisions (Individual Financial Security, Retirement Services, Asset Management, Group Insurance and Financial Services) provides excellent career opportunities.

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Meet some of our Customer Service associates

Jon Supervisor, Individual Life Policy Administration Augsburg College; Minneapolis, MN Major: History

Jon began working at Securian in 1991 as a senior in high school, and continued his employment with the Company through college. In 1996, he joined Securian full-time as a policy issues clerk in a support area of our Individual division. He was later promoted to administrator of the same area, and then became supervisor of the area he worked in part-time while in school. In 1999, Jon was promoted to his current position as supervisor in Individual Life Policy Administration.

“The best thing about working for Securian is the level of support and caring of the people with whom I work.”

Faulata Group Plan Representative, Group Insurance Nairobi University; Nairobi, Kenya Majors: Economics and Sociology

Faulata joined Securian in November 1999 as a customer service representative in our Group Insurance division where she supported group plans with General Mills and various other companies. Two years later, Faulata began working with the unit’s Group Universal Life and Variable Group Universal Life product lines. In June 2005, Faulata moved to her current position as plan representative working on our Goodyear Tire and Rubber Co. account.

“Securian feels like my second home, with good friends and an enjoyable working environment, Securian is a great place to work.”

Leah Supervisor, Special Retirement Plans University of Wisconsin – Stevens Point Majors: History and International Studies Minor: Geography

Leah was hired by Securian in July 2001 as a new business coordinator in our Individual Life Insurance area. In August 2002, she moved to Securian Retirement Services accepting a promotion to the position of Plan Specialist in our Special Retirement Plans department. In 2003, Leah was promoted to Plan Analyst, and then to supervisor of Special Retirement Plans in August. Her current role involves supervising the team of Specialists who service one of Securian’s oldest retirement plan clients. Leah holds the Associate Customer Service (ACS) designation in addition to holding Series 6 and Series 63 registrations with the NASD.

“I consider myself fortunate to work at a company that encourages you to develop your skills and offers opportunities for career growth and advancement."

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